FAQs

FAQs

Frequently Asked

Questions

  • How can I start an order?

    Send us your inquiry or your idea to anyone of our sales representatives , we will quote the best prices and arrange the production once confirmed the order with you and get your payment later.

  • Why are your prices are competitive then other suppliers?

    We the original factory ,  able to control the cost from the start begining . second, we are willing to give some profit to our friendly customer to support their business , grow together.

  • How do you guarantee the product quality?

    We have our own quality team to inspect the quality before every shipment , what's more , we will send you the inspection report and detials of production images .

  • Can you help draw the virtual proof?

    Yes we do . 

  • Can you help arrange the shipment delivery?

    Certainly , we have our own forwarder , cooperating for years and we could also help ship under your own forwarder's help. we are expereinced on this.

  • What Should I do if i received a defective item?

    Please contact your relationship manager/sales representative and they will resolve the same.

  • What shipping mathod you use for the shippment?

    We use the best available options. generally it is DHL/UPS .,ect , we also help ship with air shipping or sea shipping.

  • Can you help replace the defect products

    Abosutely , we will offer good after sale service , including replace the defect products , but before this , pls confirm the specific problem with our sales.

  • Do you accept rush orders?

    Yes , ususally for items like USB , we can do rush order , but for other items , it may cost you extra to pre arrange your orders , please allow up 10-15 days or so .

  • Can I get a sample for review?

    We may send free samples for item with less value , but clients will bear the shipping cost .we accept Paypal for small amount.

  • What is the minimum order quantity?

    The minimum order is 100 pieces. Please notice that we do accept lower quantities but the piece price will be much higher, considering the value of original cost.

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